Cancellation and Refund Policy

Send a written cancellation request to the contact below or reply to your project correspondence. Include the customer name, project or invoice reference, and whether you want to cancel production, optional hosting, or both. You do not need to provide a reason or sign in to make a request.

We acknowledge the request and stop new production work as soon as reasonably practicable. We identify any work already completed and any previously approved commitments that cannot be cancelled.

A deposit is a payment toward your project, not automatically a nonrefundable fee. If you cancel before production starts, we refund payments received except for nonrecoverable third-party costs that you expressly approved in advance.

If you cancel after work begins, we deduct the value of work actually completed and approved nonrecoverable third-party costs, and refund the remaining unearned amount. The accepted scope should state milestone values or another agreed method for valuing completed work. We do not impose an undisclosed cancellation penalty or retroactively invent an hourly rate.

We provide an itemized explanation. Total charges for the original scope will not exceed its agreed price; separately authorized additional work is accounted for separately. Any amount already earned but not yet paid is handled under the accepted scope, subject to applicable law.

A change of mind after the agreed work is completed and delivered does not ordinarily create a refund of earned production fees. This does not limit remedies for a failure to meet the accepted scope, faulty delivery, or rights provided by law.

If we cancel a project, we refund fees for work we will not provide and explain the status of completed work and any available handoff. If a deliverable has a problem, contact us with the affected file or version and a description so we can assess correction, replacement, or another appropriate remedy.

Once the refund amount is determined, we confirm it in writing and submit an approved refund promptly through the original payment method where possible. Your payment provider or bank controls when the credit appears; we provide the processing reference or status available to us.

Contact us about a duplicate, incorrect, or unrecognized charge. You retain any rights to dispute a charge through your payment provider and any cancellation or refund rights that applicable law requires. Contacting us is not a waiver of those rights.

Cancelling optional hosting does not cancel a completed production or take away your right to use downloaded, fully paid deliverables. Hosting continuation, unused prepaid hosting, and access after expiry are addressed in the Hosting Terms.

• Hosting Terms